Shipping and Returns Policy

SHIPPING
USG can ship to most addresses in the UK and Europe. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

Duties, VAT and Handling Fees

Post Brexit, shipping from the UK to some external countries MAY incur VAT, Duty and handling fees. Please note that USG are not responsible for these additional payments were they to occur.

Address accuracy
Please double check your address for accuracy when ordering from 1080riders.com. An incorrectly entered addresses can delay or prevent shipment.

Delivery time
When you place an order with 1080riders.com we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below.

After you place an order on 1080riders.com, your order will generally take 24-36 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping costs
Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items they will be shipped together.

Tracking your package
Using the tracking number provided in your order confirmation e-mail you can check the status of your delivery with the carrier. Your tracking number can also be found when you create an Account on 1080riders.com. Your tracking number will be within the ‘MY ORDERS’ section of your 1080riders.com Account. Please see our shipping restrictions below for more information.

Shipping restrictions
1080riders.com will not accept product or product part orders being shipped to Russia, Australia, USA. Please call 07923 367841 Monday – Friday 9.30 am to 5 pm PST to place your order by phone. We apologize for the inconvenience.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

REFUNDS

USG will process returns and refunds only for items that were purchased directly from USG within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process
Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to USG unless the return is a result of our error.

Return Guidelines
You may return any new, unused items ordered from USG in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

Instructions
1. Securely pack the item(s) in the original packaging.
2. Please include the original packing slip and a note explaining the reason for your return.
3. Returns must be postmarked within 30 days of original receipt.
4. Clearly label the package for return using the following address:
5. USG Returns, Unit 20 Hartnoll Business Centre, Post Hill, Tiverton, Devon, UK, EX164NG

Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. 108riders.com recommends choosing a shipment method that allows you to track your package.